1. Give each mower its own intake record.
Assign a workshop reference before separating accessories or opening a unit. Record the exact model and generation from the label, intake date and requested outcome: assessment, repair, resale preparation or parts recovery. Similar shells and family names do not establish interchangeable electronics or parts.
- Keep label photos, the full serial and ownership evidence in the private job record. Use the workshop reference on public listings or general enquiries.
- Record the customer or supplier, purchase documentation and their authorization for the requested work.
- Photograph the as-received condition and list missing, damaged or previously replaced components.
2. Record account status before buying service or parts.
Ask whether the current owner can access the account associated with the mower. Mammotion’s published account-change route requires device unbinding before pairing with a different account. Where that owner can help, complete the normal transfer first. A reset, a seller’s receipt or a successful Bluetooth pairing does not by itself establish a completed transfer.
- Write down the exact app message and whether the current owner can use the Unbind function.
- Confirm the agreed receiving account can add the mower before recording the handover as complete.
- Keep uncertain, disputed or incomplete ownership cases separate from ready-for-resale stock. Never exchange account passwords as the transfer method.
3. Inventory the complete configuration.
Attach accessories to the correct workshop reference. Record the charging station, power supplies, leads, positioning hardware and any other included equipment. Verify model and connector compatibility before substituting a supply or station. A missing accessory and a failed component are different findings.
4. Keep observations separate from diagnosis.
Record what the mower actually did under the conditions available. A power-on, a charging indication, an account-transfer check and a mowing demonstration establish different things. Do not mark an unperformed test as passed.
- Capture the exact error, when it appears, software versions if accessible, and previous attempts.
- Record charging, drive or navigation checks only when performed safely under the manufacturer’s instructions.
- Describe water exposure, impacts, storage history or prior disassembly as reported history unless independently established.
- Keep battery charge, reported usage and measured runtime distinct. An optional account-service report is not a measured battery-health or mechanical inspection.
5. Process a batch as individual jobs.
A pallet is not one compatibility decision. Assess each unit’s identity, lawful ownership and account state before planning a recovery yield. If account release is needed, UnlockMyBot checks eligibility for each mower; the family name does not guarantee support. Keep the workshop reference beside the relevant order and completion record. Private service links should stay in the authorized job record.
6. Hand over evidence with the mower.
Close the job with the approved work, components changed, tests actually completed and outstanding limitations. Record account transfer and physical condition separately. Before disassembly or ordering a replacement, match the exact model to our SOP-based repair guides and parts-reference drawings; a reference drawing is not proof of fitment or current inventory.
A completed account transfer, a successful repair and a sale-ready mower are separate outcomes. Record the evidence for each.