Product & repair support.
Get help with an existing repair, equipment order or software product. Include your job or order reference if available, or use the relevant product’s support site.
Choose your support path.
Keeping the context with the product or job helps resolve the question.
Repair & appointment follow-up
Include your job reference, device model, symptom and when it happened.
CatGeneric
Use the product portal for compatibility, access and software support.
UnlockMyBot
Use the dedicated service for device authorization and service status.
ScreenScry
Check the current tool, methodology and beta information.
Protect your private information.
Never send an account password, authentication code or private diagnostic log through a general contact field. If a secure access route is needed, it will be arranged for the specific work.
New symptom or the same fault?
Tell us whether the issue relates to completed work or a different problem. Seller and workmanship terms are specific to the accepted service or equipment listing.
Common questions.
Can a job be found from the mower model alone?
Include the job reference and the email used for the request. Full serials should only be shared through an approved private workflow.