What we collect
When you send an inquiry, we save your name, email, service choice, model, approximate service location, and the description you provide. We also keep a short-lived hash of connection information to limit automated abuse.
How we use it
We use your inquiry to assess eligibility, contact you about the request, and maintain a record of the service conversation. Request information is not published in the journal or product portfolio.
What to leave out
Do not send passwords, payment details, full VINs, full serial numbers, or private diagnostic logs in general intake. If a service needs additional information, a specific route is provided.
Cookies and external services
The company site does not load advertising trackers. Hosting authentication may use necessary session cookies. Product websites and third-party links have their own privacy practices. No card payments are collected by the company intake form.
Your choices
Use the support request form to ask about access, correction, or deletion of inquiry information. Please identify your original request reference. Information needed for an ongoing job or applicable recordkeeping may need to be retained.