Begin with the ordinary transfer path.
When the seller controls the original account, the manufacturer’s normal unbind and rebind process is the natural first step. Purchase records and a clear ownership history matter.
Service status & device eligibility.
Selected legacy-identity LUBA 2 AWD, LUBA mini AWD, YUKA and YUKA mini devices may qualify for remote account release. The app determines device eligibility. LUBA 3 and other secure-identity models are excluded. Lawful ownership or authorization is required.
Keep recovery and repair separate.
A cloud reset acknowledgement is not proof of account release. Verify that the mower can be added to an authorized account before treating it as unbound. Account release does not establish battery condition, navigation performance or mechanical health. Review the live eligibility and terms; stolen, blacklisted or disputed devices are not eligible.