CatGenie diagnostics & repair.
Assessment and repair for CatGenie water flow, sensing, movement and control faults. Share the model, error and the stage where the cycle stops.
Hardware care and software are separate.
A hardware repair addresses a machine fault. CatGeneric adds software capabilities on supported systems. Choosing one does not automatically include the other.
Fault assessment
Tell us the exact model, error, cycle stage and what you have already tried.
Supported repair
Scope and parts are confirmed after assessment. Model-specific testing accompanies completed work.
Before an intake.
Follow the manufacturer’s maintenance guidance. Accepted devices must meet the cleaning instructions supplied with the appointment. Do not send an unapproved or contaminated appliance.
Describe the cycle fault.
Describe when the cycle stops, whether the problem repeats and any recent maintenance or changes. These details help define a useful assessment.
Common questions.
Will CatGeneric fix a hardware fault?
Software features are separate from physical repair. A blocked path, damaged component or other mechanical fault still needs the appropriate assessment.
Can a control unit be mailed in?
Possibly, after the model, symptoms and intake condition have been reviewed. Wait for specific approval and packing instructions.