Automatic litterbox repair.
Assessment and repair for Whisker Litter-Robot, PETKIT, CATLINK and CatGenie systems. We confirm model-specific cleaning and intake requirements before accepting an appliance.
Litterbox brands & systems.
Our automatic litter-system work includes Litter-Robot by Whisker, PETKIT, CATLINK and CatGenie. A rotating dry-litter system and a self-washing appliance have different mechanisms, sensing and intake requirements.
Whisker Litter-Robot
Model-specific assessment of cycle, drive, sensing, power and connected-control symptoms.
PETKIT & CATLINK
Investigation of movement, detection, control and recurring cycle interruptions on the submitted model.
CatGenie
Dedicated care for water flow, sensing, motion and control, with CatGeneric software kept as a separate product route.
Describe the fault.
Record the exact model, displayed error and the stage where the problem appears. Tell us whether it happens every time and what changed before it started. A clear description helps separate cleaning, sensing, movement and control issues.
Cleaning & intake requirements.
These are pet-care appliances. We supply the accepted cleaning and preparation instructions before intake and confirm which components are needed. Send no device until the model, condition and delivery method have been approved.
Sensors, interlocks & testing.
We scope work around the sensing and interlock functions the appliance relies on. The closeout explains the change and relevant tests. Additional software features or integrations have their own compatibility and support terms.
Common questions.
Is Litter-Robot the same system as CatGenie?
No. Litter-Robot is a Whisker product family; CatGenie is a separate self-washing system. The model and mechanism determine the service path.
Does CatGeneric work on every automatic litter box?
No. CatGeneric is a separate software project for supported CatGenie systems. Whisker, PETKIT and CATLINK repair requests do not include CatGeneric.
Can an appliance be dropped off immediately?
Start with an intake request. We confirm the model, cleaning requirements, components and appointment before accepting the device.